I just wanted to let you know how excellent your service is. I do not throw this around lightly because I have been in the restaurant business for about ten years, and I am extremelly picky as to the quality of service that I get at restaurants. I also noticed that in Hawaii, customer service was not at the top of wait person's list, because they figured most of the patrons were only there for vacation and they would not see them again. We went to more expensive restaurants in Hawaii, and they did not treat us half as well as you. From your hostesses, the moment we walked in greeted us with warm and genuine smiles. The server was extremelly professional and was there when we needed him but let us have our dinner too. Your manager on duty sent over champagne when we got engaged at your restaurant and dessert. Those are things that we both appreciated so much, but especially me. I want to tell you that ever since we got back from our vacation, I have not stopped gushing about your restaurant, and I know that you know how important word of mouth is. I have extremelly fond memories and if I ever visit Hawaii again I really want you to know that I will be back to patronize your great restaurant. Keep hiring those friendly hostesses, because you sure know how to pick them! I could not have asked for better memories of that night, and you were a big reason why. Once again thank you.
(Named removed for sender's privacy)
P.S. The drinks were excellent too!
Posted on 05/29/2015 at 01:37:00 PM